Most Recent Posts

As humans, we use comparison to highlight differences and make decisions all the time. Whether it’s evaluating items of food...

So, you’re in a situation where you need to fill a position on your team.  You’ve made the business case,...

A candidate joins a video conference call for their first-round interview. They’re smiling and confident and you warm to them...

In this article, we’ll tell you everything you need to know to write a strong job requisition, and how the...

Are you a proud “Advocate”, according to your Myers Briggs Type Indicator test results? Or maybe you discovered after taking...

There are two types of biases: conscious biases and unconscious or implicit biases. We can easily spot conscious biases, but...

Remote work isn’t just a trend that will pass with the pandemic. More and more people are figuring out the...

In this article, we’ll look at the the different customer service team names you can choose from, and how to...

We’ve released some great product improvements we think you’ll love this month. Read on for everything you need to know. ...

The right call center team structure is vital for meeting customer expectations and building brand loyalty. So, which is best...

Have you ever conducted a job interview and quickly realized you have very little in common with the candidate? Your...

When most of us think of bias in hiring, we think in terms of racial, gender, and maybe even age...